See every customer text and email in one thread.
Centralize human and automated communication so dispatchers always have context before they reply.
Unified Inbox
SMS + Email in one thread
Customer
1m ago
Can we do tomorrow at 2?
Automation
3h ago
We can help today. What time works best?
Dispatcher
3h ago
You're booked for 2:00 PM.
Keep automated and manual messages in one place
Outbound reminders, lead texts, and dispatcher replies are threaded by customer for full visibility.
See conversation viewKey benefit: No more dropped context across tools and personal phones.
Automation
Thanks for reaching out. What time works best?
Customer
Can we do tomorrow at 2?
Dispatcher
Booked for 2:00 PM. See you then.
Surface inbound replies the moment they arrive
Inbound message events post directly to the inbox and flag unread state for quick dispatcher action.
See inbound routingKey benefit: Customers get faster response and fewer handoff misses.
New lead received
00:00
First text sent
00:34
Lead marked Contacted
00:35
Find conversations and consent state instantly
Search by contact, phone, or message content while keeping opt-in context visible to responders.
See inbox searchKey benefit: Faster service with safer communication handling.
Failover
Ready
Opt-in
Verified
Quiet Hours
Applied
Audit Log
Complete
Got a question?
Free resources
Guides, templates, and checklists to help you get the most out of this feature.
Customer Messaging Guide
Message examples for lead replies, ETA updates, estimate nudges, and review requests.
Read moreDrip Sequence Library
Copy-and-customize lifecycle campaigns built for home service customer journeys.
Read moreTCPA Compliance Checklist
A practical checklist for opt-ins, quiet hours, opt-outs, and message audit trails.
Read more